General Information

Order Submitted Customer receives 'ORDER SUBMITTED' confirmation email. INSTANT	Payment Authorised Customer receives 'PAID' confirmation email 6 - 12 Hours from placing order	Order dispatched Customer receives 'DISPATCHED' confirmation email 6 - 36 Hours from placing order

Further ID requests

If you have placed an order and we have been unable to validate your address against your card statement, your order will not be shipped until we receive a form of photographic ID and a copy of the statement to accompany the card used to purchase the products. Upon receipt of this, we will then ship the order on the next shipping cycle, either same day or next working day.

Please be advised, the ID sent must be legible and for passports and driving licences, the photo, name and driver number / passport number must be easily readable. Blurry, pixelated or blackened out copies will be ignored. We take fraud very seriously and if slightly in doubt we will cancel and refund your order.

Returns, Damaged & Lost packages

If you have not received your package, firstly check your e-mail to ensure we have been able to charge your card. Many customers simply ignore the transaction failed e-mails our system generates if your card cannot be authorized. If this has been received and we have charged your card, check the order date to ensure it is not within 7 days of the order being processed. If it is not, please complete the form on the contact us page to inform us of the lost package. We will then check the tracking information and issue a replacement if the order has not been signed for.

If the contents of your package have arrived but are damaged, please complete the form on the contact us page explaining what has happened. We will need you to return the original package for inspection. Upon its receipt, we will immediately dispatch a replacement order. Please do not throw damaged products in the bin, without the original product returned, you will not receive a replacement.

Moneyback Guarantee

If you require a refund under our moneyback guarantee scheme, you will again need to return the unused products to us. Upon their receipt, we will promptly refund your card. Please note carefully, if you have tried the product but are not happy we will uphold the guarantee and refund you. If you have consumed more than one tablet of the product, we will not honour the guarantee.

• WE THOROUGHLY RECOMMEND USING A SIGNATURE BASED SERVICE FOR RETURNING ANY ITEMS TO US. PACKAGES DO AT TIMES BECOME LOST.
• ANY RETURNS MUST BE WITHIN 14 DAYS OF THE DELIVERY DATE (CONFIRMED BY MAIL RECEIPT) OR NO REFUND WILL BE GIVEN - THERE ARE NO EXCEPTIONS TO THIS, PERSONAL HOLIDAYS, FAILURE TO PICK UP FROM POST DEPOT, ANY REASON DOES NOT COUNT EXCEPT POSTAL HOLIDAYS.
• THE COST OF RETURN POSTAGE IS THE RESPONSIBILITY OF THE CUSTOMER.

• Finasteride 1mg tablets and Sibutramine 10mg and 15mg tablets are not included in the moneyback guarantee due to effective times and suitability of each individual patient